SHIPPING & RETURN
Most of the outfits are eligible for a return/ exchange. More information for the same is available on the individual outfit page. However, orders which are customized can’t be returned.
We adopt a 3 day FREE RETURN/EXCHANGE policy, given that the outfit(s) are unwashed, unused and have the original packaging and tags intact. For returning your order(s), we would request you to drop an e-mail on <email id> briefly specifying the reason for returning the product. This would not only help us understand you better, but also would be an opportunity for us to learn from our errors and serve you better in future.
As soon as we receive your returned outfits, they are checked by our quality team. Once they give the “okay” signal, your store credit should reflect in your account within 15 days!
We take our time to carefully craft each outfit, making sure that only the most impeccable quality outfits reach you. However, if there are any such unfortunate circumstances, wherein you receive a damaged/defective outfit, we request you to e-mail us at <email id> with the order ID, and a brief description with pictures of the defect within 24 hours of delivery. We shall get back to you within 48 hours and make up for our errors in the best way possible!
Refunds are available as store credit which is valid for 1 year from the date of reflection. They shall reflect in your Stitched Poetry account within 15 days of receiving an “okay” signal for your returned outfit(s) from our team. You will also receive an e-mail notification for the same.
For standard sizes, please refer to the size chart <insert hyperlink of size chart> before you add outfits to your cart. If there is any other confusion, feel free to contact our assistance team. You can also have your outfit customized for an additional charge. Find out more by writing to us with your requirements at <email id> or calling us at <contact no.> From Monday to Friday, between 11:00 a.m. to 5:00 p.m. IST
However, if the ordered size doesn’t fit you or you ordered the wrong size, we request you to follow the below mentioned steps:
- Email or call our assistance team and we’ll initiate the exchange process. Don’t forget to add a short note with your size requirements along with the outfit.
- Once we receive the “okay” signal for your returned outfit from our team, we shall deliver the outfit within 15 days.
- Alternatively, if you want a credit note to be issued instead of exchange, please notify our assistance team regarding the same.
- You can then use your store credit to make the next purchase.
Everything that comes back to the house is on-the house! We offer free returns for all non-customized outfits.