FAQ

Need help with something? Check this space for a list of FAQs curated especially for all your queries.

ORDER

Once your order is placed, the tracker on our website will be activated. Click on the “track my order” button under the “My orders” tab to find out the location of your parcel. However, should you face any more concerns regarding the same, feel free to get in touch

With us at : <phone no.> or <email>

We are as excited to deliver your order as you are to receive it! We know how to take care of your needs and thus every outfit is tailor-made to suit your requirements. Each order takes a minimum of 10-15 days to dispatch and reach you. However, if you want to wear our outfits for a special occasion and need an expedited delivery, we would try our best to make it happen for you! All you have to do is contact our assistance team and they’ll take care of the rest.

Orders can be cancelled within 48 hours of placement. You can do this by notifying our assistance team. Although, orders which are customized can’t be cancelled once they are placed.

You can redeem coupons and voucher at the checkout page, before you proceed with the final payment.

SHIPPING & RETURN

Most of the outfits are eligible for a return/ exchange. More information for the same is available on the individual outfit page. However, orders which are customized can’t be returned.

We adopt a 3 day FREE RETURN/EXCHANGE policy, given that the outfit(s) are unwashed, unused and have the original packaging and tags intact. For returning your order(s), we would request you to drop an e-mail on <email id> briefly specifying the reason for returning the product. This would not only help us understand you better, but also would be an opportunity for us to learn from our errors and serve you better in future.

As soon as we receive your returned outfits, they are checked by our quality team. Once they give the “okay” signal, your store credit should reflect in your account within 15 days!

We take our time to carefully craft each outfit, making sure that only the most impeccable quality outfits reach you. However, if there are any such unfortunate circumstances, wherein you receive a damaged/defective outfit, we request you to e-mail us at <email id> with the order ID, and a brief description with pictures of the defect within 24 hours of delivery. We shall get back to you within 48 hours and make up for our errors in the best way possible!

Refunds are available as store credit which is valid for 1 year from the date of reflection. They shall reflect in your Stitched Poetry account within 15 days of receiving an “okay” signal for your returned outfit(s) from our team. You will also receive an e-mail notification for the same.

For standard sizes, please refer to the size chart <insert hyperlink of size chart> before you add outfits to your cart. If there is any other confusion, feel free to contact our assistance team. You can also have your outfit customized for an additional charge. Find out more by writing to us with your requirements at <email id> or calling us at <contact no.> From Monday to Friday, between 11:00 a.m. to 5:00 p.m. IST

However, if the ordered size doesn’t fit you or you ordered the wrong size, we request you to follow the below mentioned steps:

  1. Email or call our assistance team and we’ll initiate the exchange process. Don’t forget to add a short note with your size requirements along with the outfit.
  2. Once we receive the “okay” signal for your returned outfit from our team, we shall deliver the outfit within 15 days.
  3. Alternatively, if you want a credit note to be issued instead of exchange, please notify our assistance team regarding the same.
  4. You can then use your store credit to make the next purchase.

Everything that comes back to the house is on-the house! We offer free returns for all non-customized outfits.

ACCOUNTS

It is necessary to sign-up on the website. Entering your details save you the hassle of having to enter them time and again when you place orders on our website.

As a registered user, you have signed yourself up for notifications about our offers, and special discounts based on your shopping trends. We swear we won’t spam your inbox!

Store credit will reflect under the My Account tab on our website.

PAYMENTS

Store credits are points you receive as a refund for your returned outfit(s). 1 credit point = 1 INR. They can be used as a payment mode for your orders. Make sure to login from the same email ID to which the store credit has been issued.

The following payment modes are accepted on the Stitched Poetry website:

  • PayPal
  • Credit cards: Mastercard, Visa and American Express
  • Debit cards : All major banks
  • Net Banking: All major banks

In case of such circumstances, we request you to get in touch with our assistance team and we’ll definitely resolve the issue for you.